Chrome Finishing Trowel

Shipping and delivery

• All products on our web site are shipped by a carrier chosen by Ice Epoxy.
• It is customer’s responsibility to ensure that the delivery can be received in accordance with the carrier’s schedule.
• Any additional delivery fees will be the responsibility of the customer. The carrier may charge extra costs in the event of delivery issues.
• Ice Epoxy ships products by regular ground delivery service, generally in 1 to 7 business days, but this interval may be longer as delivery times are estimates and may not be guaranteed.
• The customer authorizes the shipper and delivery company to leave all packages without proof of signature. Ice Epoxy will not be responsible for lost, missing or stolen items.
• Items that are back-ordered are shipped immediately upon arrival in the warehouse.

Refunds and returns

• There are no refunds or returns on products, materials or supplies.
• Defective products, materials or supplies will be replaced by Ice Epoxy. Customers must notify Ice Epoxy of any damaged or defective products, materials or supplies within 24 hours of reception and supply proof upon request. It is the customer’s responsibility to inspect products, materials or supplies upon delivery.
• No refund or return may be made after products, materials or supplies have been used and/or mixed and/or installed.
• All repackaging costs, return shipping and/or delivery costs will be the customer’s responsibility. All products, materials and supplies must be returned in saleable condition.